Shipping policy

SHIPPING POLICY

Orders are usually processed within 1-3 business days. Please note, if you are buying during a festive, holidays and sale periods, this may be extended up to a few additional days. Once your order has been processed, you will be notified via email of dispatch details.

Rates:

Australia standard shipping $9.99

International standard shipping $9.99

Worldwide free shipping on orders $99+ 

Shipping Providers:

Once an order has been handed to our shipping providers, the delivery time frames are subject to their capacity to meet the below timeframes:

Times (in business days):

UK: 3-5 Days
Australia: 5-10 Days
United States: 4-8 Days
Anywhere else in the world: 5-10 Days

TrueBub ships internationally and some of our inventory is fulfilled from our offshore warehouses. While our branding is Australian-based, our logistics network is global.

Notice: Large and bulky items, require special handling and logistics. Please allow for possible additional time beyond the estimated shipping timeframe. We appreciate your patience!

We do our best to be transparent about shipping times, and while most parcels arrive on schedule, occasionally there can be unexpected delays in transit that are, unfortunately, beyond our control.

Due to the nature of e-commerce and third party logistics partners, True Bub is not responsible for lost, stolen, or late parcels. 

If you require tracking assistance, please email us at shoptruebub@gmail.com for assistance in tracking.