Refund policy

RETURNS POLICY

Need to return your order?

It's simple! If you're not completely happy with your purchase, simply sign into your customer account and process a return.

To receive a full refund to your original payment method, returns must be lodged within 30 days of receiving your order. To begin your return, simply email us with your order number and we’ll provide you the return address. Return shipping costs are the customer's responsibility.

If you receive an incorrect item or a product with a defect, please email shoptruebub@gmail.com so that we can investigate. We will assess the situation and work to resolve the issue, which may include offering a replacement, discount, store credit or refund. Please note: all items undergo rigorous quality control checks both before shipment and upon return.

Once return is received. It will undergo an assessment process before confirming the refund amount and method. It may be in the form of a store credit or refund to specified payment institute. Refund processing time can take up to 14 days.

Condition of returns

All items must be returned with original tags and in the original packaging.

What cannot be returned

Items purchased on a sale are final and cannot be returned. Items that are worn & used and not in its original state. Items with missing pieces to its original state. Items with missing or damaged parts or packaging caused by the receiver.

TrueBub ships internationally and some of our inventory is fulfilled from our offshore warehouses. While our branding is Australian-based, our logistics network is global.

Notice: Large and bulky items, require special handling and logistics. Please allow for possible additional time beyond the estimated shipping timeframe. We appreciate your patience!

We do our best to be transparent about shipping times, and while most parcels arrive on schedule, occasionally there can be unexpected delays in transit that are, unfortunately, beyond our control.

Due to the nature of e-commerce and third party logistics partners, True Bub is not responsible for lost, stolen, or late parcels. 

If you require tracking assistance, please email us at shoptruebub@gmail.com for assistance in tracking.